Frequently Asked Questions
Everything you need to know about your MKI MIYUKI ZOKU order.
What are your shipping options and delivery times?
We offer worldwide shipping via tracked courier services. UK orders typically arrive within 2-3 working days, while international deliveries range from 5-10 working days depending on the destination and customs processing.
What is your return policy?
You can return any unwanted items within 14 days of receipt for a refund or exchange, provided they are in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. Many of our items feature a contemporary, relaxed fit; we recommend comparing our measurements to a garment you already own for the best fit.
Will I have to pay import duties and taxes?
Orders shipped outside of the UK may be subject to import duties and taxes once the parcel reaches its destination country. These charges must be paid by the recipient, as we have no control over these fees.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' services via Klarna.
How should I care for my MKI garments?
To maintain the quality of your items, we recommend following the specific care instructions on the internal wash label. Generally, we suggest washing at low temperatures and avoiding tumble dryers to preserve the fabric and print integrity.